Delivery Policy
Delivery Delays, Communication, and Error Resolution
Delivery Delays Due to Customer Approval
Delays in delivery may occur if the Customer fails to approve designs within the agreed-upon timeline.
Gameisly will provide a clear approval deadline for designs, and any delays caused by the Customer’s failure to meet this deadline may result in postponed product delivery.
Gameisly is not responsible for delays caused by the Customer’s failure to approve designs on time.
Communication Protocol
- Customer Communication: Customers must communicate all inquiries, approvals, and issues directly through Gameisly. Direct communication with parties is not permitted.
- Gameisly as the Sole Point of Contact: Gameisly serves as the primary and exclusive point of contact for Customers regarding order status, design approvals, and issue resolution.
- Parties’ Responsibilities: Parties must report any issues, delays, or updates exclusively to Gameisly. Gameisly will act as the intermediary to resolve printing errors and other concerns.
Printing Error Resolution
- Reporting Errors: Customers must report any printing errors (e.g., incorrect colors, poor quality prints) to Gameisly within 10 days of receiving the product.
- Gameisly’s Role: Gameisly will coordinate resolutions, which may include reprinting or refunds.
- Parties’ Responsibility: Parties are responsible for covering the costs of reprinting or refunding due to printing errors.
- Customer Responsibility: Customers must provide clear evidence of printing errors (e.g., photos) to facilitate a resolution.
Liability for Delays and Errors
- Customer-Caused Delays: Gameisly is not responsible for delays resulting from the Customer’s failure to approve designs on time.
- Parties-Caused Delays: Parties are responsible for delays caused by printing or delivery issues. Gameisly will communicate these delays to the Customer but bears no liability.
- Force Majeure: Gameisly and Parties are not responsible for delays caused by unforeseen events beyond their control (e.g., natural disasters, strikes).
Escalation Process
If a dispute arises between the Customer and the Parties regarding printing errors or delays, local laws will prevail. The Customer agrees to mediation for legal resolutions.
“Resolution as described in these documents will be enforced and modified only as permitted by local of law.”