Delivery Delays, Communication, and Error Resolution
- Delivery Delays Due to Customer Approval
Delays in delivery may occur if the Customer fails to approve designs within the agreed-upon timeline.
Gameisly will provide a clear approval deadline for designs, and any delays caused by the Customer’s failure to meet this deadline may result in postponed product delivery.
Gameisly is not responsible for delays caused by the Customer’s failure to approve designs on time.
- Communication Protocol
Vendor-Customer Communication: The Vendor is strictly prohibited from communicating directly with the Customer at any time. All communication must flow through Gameisly.
Gameisly as the Sole Point of Contact:
Gameisly is the primary and only point of contact for the Customer regarding order status, design approvals, and issue resolution.
Gameisly will also handle all communication with the Vendor on behalf of the Customer.
Vendor Responsibilities: The Vendor must communicate any issues, delays, or updates exclusively to Gameisly, who will then relay the information to the Customer.
- Printing Error Resolution
Reporting Errors: If the Customer identifies a printing error (e.g., incorrect colors, poor quality prints), they must report the issue to Gameisly within 10 days after the 7 business days of receiving the product.
Gameisly’s Role: Gameisly will act as the intermediary to resolve printing errors with the Vendor.
Gameisly will communicate the issue to the Vendor and coordinate a resolution, which may include reprinting or refunding the order.
The Vendor is responsible for covering the costs of reprinting or refunding due to printing errors.
Customer Responsibility: The Customer must provide clear evidence of the printing error (e.g., photos) to Gameisly to facilitate resolution.
- Liability for Delays and Errors
Customer-Caused Delays: Gameisly is not liable for delays caused by the Customer’s failure to approve designs on time.
Vendor-Caused Delays: The Vendor is responsible for delays caused by printing or delivery issues. Gameisly will communicate these delays to the Customer but is not liable for them.
Force Majeure: Delays caused by events beyond Gameisly’s control (e.g., natural disasters, strikes) are not the responsibility of Gameisly or the Vendor.
- Escalation Process
If a dispute arises between the Customer and the Vendor regarding printing errors or delays, Gameisly will mediate the dispute.
If mediation fails, the dispute will be resolved according to the governing law specified in the agreement.
Key Updates and Clarifications:
Approval Timeline: Added a clear statement about the Customer’s responsibility to approve designs on time to avoid delays.
Communication Protocol: Emphasized that Gameisly is the sole point of contact for both the Customer and the Vendor, ensuring no direct communication occurs between the Vendor and the Customer.
Error Resolution Process: Outlined a step-by-step process for reporting and resolving printing errors, including the Customer’s responsibility to provide evidence.
Liability: Clearly defined liability for delays caused by the Customer, Vendor, or force majeure events.
Escalation Process: Added a mediation and dispute resolution process to handle conflicts between the Customer and Vendor.
This updated section ensures all parties understand their responsibilities and provides a clear framework for communication and issue resolution.